Refund and Returns Policy for Prevo Luxury
Effective Date: December 11, 2024
Introduction
At Prevo Luxury, we strive to provide the finest luxury items and an exceptional customer experience. Our Refund and Returns Policy is designed to ensure that you are fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward process to return or exchange your items.
Eligibility for Returns
To be eligible for a return or exchange, your item must meet the following conditions:
- Time Frame: Returns must be requested within 30 days from the date of delivery.
- Condition: The item must be unused, in its original condition, and with all packaging, tags, and certificates of authenticity (if applicable).
- Non-Final Sale Items: Some items, including custom-made products, jewelry, or personalized items, are not eligible for return unless they are defective or damaged upon arrival.
How to Return an Item
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at info@prevoluxury.com with your order number, item details, and reason for the return.
- Return Authorization: Once your request is received and approved, you will be sent a return authorization number and instructions on how to send the item back.
- Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of your item.
- Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. If accepted, we will issue a refund or exchange, depending on your preference.
Refund Process
Refunds will be processed in the same method as the original payment. Please note:
- Processing Time: Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.
- Restocking Fee: A restocking fee may apply to certain items, such as those that have been opened or used.
Exchanges
If you would prefer to exchange your item for another product, you may do so within 30 days, subject to availability. The process for exchanges is the same as for returns. Please note that any difference in price will be charged or refunded as necessary.
Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately at info@prevoluxury.com. We will provide you with a prepaid return label for the return and offer a full refund or replacement at no additional cost.
Non-Returnable Items
Certain items are non-returnable under our policy. These include:
- Gift cards.
- Custom-made or personalized items.
- Items marked as “final sale.”
International Returns
For international orders, customers are responsible for any return shipping fees, import duties, and taxes. Please be aware that we cannot refund any customs duties or taxes.
Changes to This Policy
Prevo Luxury reserves the right to update or modify this Refund and Returns Policy at any time. If there are significant changes to this policy, we will notify you via email or by posting a notice on our website.
Contact Us
If you have any questions or need assistance with a return or exchange, please contact us at:
Prevo Luxury
Email: info@prevoluxury.com
Phone: (713) 555-8974